CUSTOMER CARE

ASSISTANCE

If you have any questions or need further assistance, please contact us:

TELEPHONE +61 (0)2 8033 3917
EMAIL customercare@nicholashaywood.com.au

ONLINE HELP

SHIPPING & DELIVERY

NHJC offers complimentary secure shipping on all orders within Australia (currently we deliver within Australia only).

Shipping Options: 

Australia Post Platinum Express Post

Please allow 5-7 working days to receive your order (personalised pieces may take up to 14 days). All orders will be shipped via Platinum Express Post (this is an Australia Post service) and will need to be signed for. If you are not available to sign at the time of delivery you will be left a card notifying you to collect your order from your local Australia Post. A signature will be required at the time of collection from Australia Post.

For Deliveries in the Sydney CBD area we endeavour to provide a complimentary courier service free of charge.

Click & Collect

Your online order can be collected from our design studio. Once your order has been processed our staff will contact you to make a time for collection. Pick up address:

NHJC Design Studio

Level 2, Suite 216 , 185 Elizabeth Street, Sydney NSW 2000                     

PAYMENT

We currently accept payment via credit card (Visa, & Mastercard) & PAYPAL. All prices displayed on our web site are in Australian dollars (AUD) and include GST.

SAFETY & SECURITY

We understand that trust, safety and security are at the heart of a good online shopping experience. Therefore we have selected the eWAY Payment Gateway to process all online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. eWay also uses the 128-bit encryption which is industry-standard and guaranteed.

Additionally to this we offer PAYPAL as a safe and secure payment option. 

RETURNS POLICY

NHJC merchandise will be accepted for exchange only, within 14 days of purchase. Upon inspection merchandise will be accepted only if returned in saleable condition accompanied with original receipt. Please call us on +61 2 8033 3917 to arrange an exchange.

GIFT WRAPPING

All orders come with NHJC signature wrapping including a branded matt black box luxuriously tied with branded black & white ribbon. 

PRIVACY POLICY

We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.

ABN

46 307 076 755

CONTACT US

Should you have any queries, please do not hesitate to contact us via customercare@nicholashaywood.com.au or +61 2 8033 3917