CUSTOMER CARE

ASSISTANCE

If you have any questions or need further assistance, please contact us:

TELEPHONE +61 (0)2 8033 3917
EMAIL customercare@nicholashaywood.com.au

PRODUCT CARE

If cared for properly, over time, fine jewellery can become a treasured family heirloom that can be handed down through the generations. We encourage you to have your jewellery professionally cleaned once a year and follow the below steps to maintain your beautiful jewels between professional cleans.

GOLD & PLATINUM

Examine your jewellery regularly to make sure settings are snug and clasps and joinings are secure. A jewellery polishing cloth will help to keep your gold & platinum shining for as long as possible.

Jewellery storage is important to ensure your gold & platinum avoid unnecessary scratches. Always keep your precious jewels in a lined jewellery box or pouch or ideally the NHJC box of which your jewellery is supplied in at purchase. 

DIAMONDS & SEMI PRECIOUS STONES

Some gemstones, require special care so to keep it simple between professional cleans the safest method of cleaning your jewellery is dish washing liquid, warm water and a soft toothbrush (used very gently to ensure no unnecessary pressure is put on your setting).

If you have any questions about caring for your NHJC jewellery please don’t hesitate to call us on +61 (02) 8033 3917.