Our ultrasonic cleaning service is a complimentary service completed in our Design Gallery as often as you would like. It uses a commercial ultrasonic machine which utilises high-frequency sound waves to create a cleaning action that removes debris, dirt, and grease from your fine jewellery. This service takes approximately 15 minutes, so it is able to be done while you wait - no appointment needed. We will also check your settings while you are here to ensure they are secure.

After purchasing your Nicholas Haywood Jewellery engagement ring, if the size isn't perfect, we offer complimentary resizing within 12 months of your purchase, valued at $120 per size. Additionally, we'll ensure your ring is photo-ready for your big day by providing a complimentary clean and polish valued up to $150 per ring.

Engraving is complimentary on all eligible Nicholas Haywood Jewellery pieces.

We offer exchange on ready to wear jewellery within 14 days of your purchase. Upon inspection, jewellery will be accepted only if returned unworn & in its original condition. Please call us on +61 2 8033 3917 to arrange an exchange. Return postage via platinum express post is at the customers expense. No exchange or refund is available on custom made or personalised jewellery.

We offer complimentary secure shipping on all orders within Australia via Australia Post Platinum Express, personal delivery in the Sydney CBD & Sutherland Shire as well as click & collect from our Sydney Design Gallery and kerbside pick up from Castlereagh Street. Upon placing your order a member of our team will call you personally within 1 business day to confirm your order and delivery details.

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All orders come with Nicholas Haywood Jewellery signature wrapping including a branded matt black box tied with branded black & white ribbon. We will also include a branded gift bag and tag in your order.

Everyday wear can take its toll on your fine jewellery, especially constantly worn pieces like engagement and wedding rings. Inevitably, they get dirty; scratches appear in the gold and they generally lose their lustre. As well as this over a long period of time gold on your claws can wear down requiring re-tipping to ensure your stones are secure.

As part of our Signature Service, we offer a complimentary full-service clean, check, and polish for your Nicholas Haywood Jewellery Rings - once a year. This complimentary service is valued up to $150 per ring.

With each bespoke Nicholas Haywood Jewellery creation, we provide an independent valuation for your pieces. This service is valued at $150 per valuation. Your valuation certificate will be included with your purchase.