Made to Order are pieces that are made specifically for you in the size, letter or metal type that you wish.

'Made to Order' pieces have a 4 week production time frame. Once you have placed your order a member from our team will contact you to give you a specific time frame as to when it will be ready. If you wish to know how long a particular piece will take, please feel free to get in touch with our team and we will give you an approximate time frame.

Our engagement rings start from $7,000. We will work with in your budget to make your engagement ring dreams come true.

We will happily assist you with designing an engagement ring over the phone, through emails or via whatsapp. We have done many pieces for our interstate clients this way.

We require 3-4 weeks for production on bespoke designs. We will contact you if your piece has been finished sooner than expected.

We happily take orders over the phone. If you call us on +61 2 8033 3917 we will assist you with your order.

All NHJC pieces come with complimentary engraving. Please leave a note at checkout or let us know when you arrive in the studio what you would like engraved on your NHJC piece. Please note that the amount of characters available will differ depending on the piece purchased.

We have gift cards available to purchase of any value.

​We highly recommend Q Report Insurance - Q Report provides cover both inside and outside your home. You will be insured for damage, theft or even loss. It is an agreed value policy with many more features and benefits, including the ability to return to us as your preferred jeweller for replacement or repair. Learn more about protecting your jewellery with Q Report by clicking here.

​Yes we generally do, upon inspecting the stones we will let you know which ones will work best with the design. Not all stones may be utilised or sometimes we need to add stones of our own. You are more than welcome to let us know which design you are after or make use of our design services to create a beautiful bespoke piece for you.

We do not have a "rush order'' service as all of our pieces are made with care, however if you are wanting a piece made quicker than our usual 3-4 week turnaround then we will endeveaor to assist you as best as we can. Please contact us on +61 2 8033 3917 and we can arrange a timeframe for you.

Of course. We will happily assist you in our studio with seeing a design in person. Please call us on +61 2 8033 3917 to arrange a time to view the piece.

If you have unfortunately lost an earring back, we will source you a new one, however these come at a charge.

We sure do! We recommend you do this 1-2 times per year. The cost is between $80 - $150 per piece depending on the gold type. To organise this please call the design studio on (02) 8033 3917 to organise a time to drop your jewellery off.

We sure do, we like to have a look at the piece under the microscope to assess the damage and then we can quote and advise accordingly as to how to fix it for you and how long that may take. All pieces will need to be brought into the studio to be assesed before any repairs are made.

​Yes, most of our pieces can be remade. However we will advise upon request

We will happily quote you on designing and creating a piece for you. Please call us on (02) 8033 3917 or email us via customercare@nicholashaywood.com.au and we will get back to you within 24 hours.

Yes we can, however we need to assess the ring in person and see how many sizes it needs to be changed to. This is to ensure that we do not affect the integrity of the ring.