The types of personal information we obtain about you depends on how you interact with our website and use our services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. We collect Information that you directly submit to us through our services including:

- Basic contact details including your name, address, phone number, email.

- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.

- Account information including your username, password, security questions.

- Shopping information including the items you view, put in your cart or add to your wishlist.

- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

We use your personal information to:

- Provide you with the services in order to perform our contract with you, including to process your payments, fulfil your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.

- For marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the services and advertising on our website and other websites.

- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else.

- Communicating with you. We use your personal information to provide you with customer support and improve our services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

We will not use any Personal Information other than for the purpose for which it was collected other than with the individual’s permission. We will retain personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. We will not sell an individual’s Personal Information to unrelated third parties. There are some circumstances in which we must disclose an individual’s information: where we reasonably believe that an individual may be engaged in fraudulent, deceptive or unlawful activity that a governmental authority should be made aware of; as required by any law.

By clicking “I Agree” or any other button indicating your acceptance of this privacy policy, you expressly consent to the collection and use of your personal information in accordance with this privacy policy. An individual may opt to not have us collect their personal information. This may prevent us from offering them some or all of our services

If an individual believes that they have received information from us that they did not opt in or out to receive, they should contact us via phone on +61 2 8033 3917 or email customercare@nicholashaywood.com.au.

Nicholas Haywood Jewellery may contact you with direct marketing communications and information about the services or other products and services offered by us via telephone, email, SMS, or regular mail. If you have indicated a preference for a method of communication, we will endeavour to use that method wherever practical to do so. You may opt out of receiving marketing communications at any time by responding via the channel in which you received the marketing communication, or by contacting us. You can unsubscribe from emails by clicking the unsubscribe link on the footer of the email communication you have received.

If you would like us to update or amend your personal information, please contact us at customercare@nicholashaywood.com.au and we will make the requested amendments.

Nicholas Haywood Jewellery use cookies when you access our online platforms and/or services. For specific information about the cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. Cookies allows us to recognise your browser and track the web pages you have visited, to run analytics and better understand user interaction with the services etc. To opt out of personalised internet advertisement of the Nicholas Haywood Jewellery website, products or services, you may at any time disable cookies via the settings within your browser.

Users must be 18 years of age or older to purchase products through the Site. The Services are not directed to children under 16 years of age, and Nicholas Haywood Jewellery does not knowingly collect personal information from children under 16 years of age. If you learn that your child has provided us with personal information without your consent, you may alert us at customercare@nicholashaywood.com.au. If we learn that we have collected any personal information from children under 16 years old, we will promptly take steps to delete such information and terminate the child's account.